The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
c2005.
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| Physical Description: | xviii, 270 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 263) and index. |
| ISBN: | 0471702862 (pbk. : alk. paper) |