Spector, R., & McCarthy, P. D. (2005). The Nordstrom way to customer service excellence: A handbook for implementing great service in your organization. Hoboken, N.J.: John Wiley & Sons.
Chicago Style CitationSpector, Robert, and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Hoboken, N.J.: John Wiley & Sons, 2005.
MLA CitationSpector, Robert, and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Hoboken, N.J.: John Wiley & Sons, 2005.
Warning: These citations may not always be 100% accurate.