Cover Image

The service management course: cases and readings/

Main Author:	Sasser, W. Earl
Other Authors:	Hart, Christopher W. L., Heskett, James L.
Format:	Book
Language:	English
Published:	New York: Free Press: Maxwell Macmillan Canada: Maxwell Macmillan International, c1991
Subjects:	Service industries > Management

Similar Items

The service management course : cases and readings /
by: Sasser, W. Earl.
Published: (1991)

Managing services marketing : text and readings /
by: Bateson, John E. G.
Published: (1995)

Managing services marketing: text and readings/
by: Bateson, John E. G.
Published: (1992)

Service management for competitive advantage /
by: Fitzsimmons, James A.
Published: (1993)

Services management (including skill development) /
by: Ramachandra, K.
Published: (2010)

Services management
by: Appannaiah, H. R.
Published: (2010)

Service operations management /
by: Schmenner, Roger W., 1947-
Published: (1995)

Service management : stategy and leadership in service business /
by: Norman, Richard, 1943-
Published: (1991)

Managing for quality in the service sector /
Published: (1991)

The management and marketing of services /
by: Mudie, Peter
Published: (1993)

Managing and marketing services in the 1990s/
Published: (1993)

Services marketing and management
by: Gilmore, Audrey.
Published: (2003)

Services marketing management /
by: Mudie, Peter.
Published: (2006)

Service management : stategy and leadership in service business /
by: Normann, Richard 1943-
Published: (1991)

Service management : strategy and leadership in service business /
by: Normann, Richard, 1943-
Published: (2000)

Services management : an integrated approach /
Published: (2003)

International journal of service industry management.
Published: (2007)

Service management : operations, strategy, and information technology /
by: Fitzsimmons, James A.
Published: (1998)

Service management : operations, strategy, and information technology /
by: Fitzsimmons, James A.
Published: (2001)

Service management : operations, strategy, information technology /
by: Fitzsimmons, James A.,

Service Management : operations, strategy, and information technology /
by: Fitzsimmons, James A.
Published: (1996)

Service management : operations, strategy, information technology /
by: Fitzsimmons, James A.
Published: (2011)

Service management: operations, strategy, information technology/
by: Fitzsimmons, James A.
Published: (2011)

Service management: operations, strategy, information technology/
by: Fitzsimmons, James A.
Published: (2008)

Managing services: marketing, operations, and human resources/
Published: (1992)

Service management : operations, strategy, and information technology /
by: Fitzsimmons, James A.
Published: (2001)

Service operations management: improving service delivery/
by: Johnston, Robert, 1953-
Published: (2008)

The management of service operations /
by: Wright, J. Nevan
Published: (1999)

Human resource management in service work /
by: Korczynski, Marek.
Published: (2002)

The management of service operations /
by: Wright, J. Nevan
Published: (2004)

Managing in the service economy /
by: Heskett, James L.
Published: (1986)

Service operations management /
by: Fitzsimmons, James A.
Published: (1982)

Service management and operations /
Published: (2000)

Managing in the service economy/
by: Heskett, James L.
Published: (1986)

Managing service companies: strategies for success/
by: Irons, Ken
Published: (1994)

Handbook of services marketing & management /
Published: (2000)

Understanding services management/
Published: (1995)

Services marketing management : an international perspective /
by: Kasper, Hans
Published: (1999)

Service quality a global perspective /
Published: (2003)

Services marketing management : a strategic perspective /
by: Kasper, Hans
Published: (2006)

Cannot write session to /tmp/vufind_sessions/sess_57rakt5uqomn8j1fetgprtvpl1