The service management course: cases and readings/

Main Author: Sasser, W. Earl
Other Authors: Hart, Christopher W. L., Heskett, James L.
Format: Book
Language:English
Published: New York: Free Press: Maxwell Macmillan Canada: Maxwell Macmillan International, c1991
Subjects:
Item Description:Includes bibliographical references.
Physical Description:x, 977 p. : ill. ; 26 cm.
ISBN:0029140919