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| LEADER |
00842nam a2200205 a 4500 |
| 001 |
1602513 |
| 005 |
20171111234255.0 |
| 008 |
940730s1991 cy da er 000 u eng d |
| 020 |
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|a 0029140919
|q hbk.
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| 040 |
|
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|a CY
|b University of Cyprus
|e AACR-2
|
| 050 |
|
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|a HD9980.5.S27 1991
|
| 100 |
1 |
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|a Sasser, W. Earl
|
| 245 |
1 |
4 |
|a The service management course:
|b cases and readings/
|c W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett
|
| 260 |
|
|
|a New York:
|b Free Press:
|c c1991
|b Maxwell Macmillan Canada:
|b Maxwell Macmillan International,
|
| 300 |
|
|
|a x, 977 p. :
|b ill. ;
|c 26 cm.
|
| 500 |
|
|
|a Includes bibliographical references.
|
| 650 |
|
0 |
|a Service industries
|x Management
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| 700 |
1 |
|
|a Hart, Christopher W. L.
|x Case studies
|
| 700 |
1 |
|
|a Heskett, James L.
|
| 952 |
|
|
|a CY-NiOUC
|b 5a0439c76c5ad14ac1e9bcc3
|c 998a
|d 945l
|e HD9980.5.S27 1991
|t 1
|x m
|z Books
|
