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00732nam a2200193 a 4500 |
| 001 |
983190 |
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20171111231447.0 |
| 008 |
071119s2003 nyu r 000 0 eng d |
| 020 |
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|a 0793164672
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| 050 |
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0 |
|a HF5415.5
|b .Z465 2003
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| 100 |
1 |
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|a Zemke, Ron
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| 245 |
1 |
0 |
|a Service magic :
|b the art of amazing your customers /
|c Ron Zemke and Chip Bell.
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| 260 |
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|a New York :
|b Deardorn Trade Pub.,
|c c2003.
|
| 300 |
|
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|a xiii,248 p. :
|b ill., ;
|c 24 cm.
|
| 650 |
|
0 |
|a Customer services
|z United States
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| 650 |
|
0 |
|a Customer satisfaction
|z United States
|
| 650 |
|
0 |
|a Customer loalty
|z United States
|
| 650 |
|
0 |
|a Service industries
|x Customer services
|z United States
|
| 952 |
|
|
|a GRHeTEI
|b 59ccc7f96c5ad13446088452
|c 998a
|d 945l
|e HF5415.5 .Z465 2003
|t 3
|x m
|z Books
|
