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00711nam a2200193 a 4500 |
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20171111231315.0 |
| 008 |
961216s gr gr 00010 eng d |
| 020 |
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|a 0814403468
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| 050 |
1 |
4 |
|a HF5415.5
|b .M174 1997
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| 082 |
0 |
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|2 21
|a 658.8/12
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| 100 |
1 |
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|a Massnick, Forler
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| 245 |
1 |
4 |
|a The customer is CEO :how to measure what your customers want--and make sure they get it /
|c Forler Massnick
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| 260 |
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|a New York :
|b AMACOM ,
|c c1997 .
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| 300 |
|
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|a xv, 239 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
1 |
0 |
|a Consumer satisfaction
|z United States
|
| 650 |
1 |
0 |
|a Customer services
|z United States
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| 952 |
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|a GR-AtTEI
|b 59cc7d376c5ad13446fced80
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
