The customer is CEO :how to measure what your customers want--and make sure they get it /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM ,
c1997 .
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| Subjects: |
| Physical Description: | xv, 239 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0814403468 |