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| LEADER |
00814nam a2200217 a 4500 |
| 001 |
853529 |
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20171111231300.0 |
| 008 |
060915s2007n gr gr 000a0 eng d |
| 020 |
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|a 0470028629
|z (pbk. : alk. paper)
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| 020 |
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|a 9780470028
|z (pbk. : alk. paper)
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| 082 |
0 |
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|a 658.8
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| 100 |
1 |
|
|4 aut
|a Gronroos, Christian
|d 1947-
|
| 245 |
1 |
0 |
|a Service management and marketing :customer management in service competition /
|c Christian Grnroos
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| 250 |
|
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|a 3rd ed.
|
| 260 |
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|a Chichester, West Sussex, England ;
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| 260 |
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|a Hoboken, NJ :
|b J. Wiley & Sons ,
|c c2007 .
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| 300 |
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|a x, 483 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
1 |
0 |
|a Customer services
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| 650 |
1 |
0 |
|a Service industries
|x Marketing
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| 952 |
|
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|a GR-AtTEI
|b 59cc7b036c5ad13446fc8185
|c 998a
|d 945l
|e 658.8 GRO
|t 1
|x m
|z Books
|
