Resolving conflicts at work : eight strategies for everyone on the job /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, CA :
Jossey-Bass,
c2005.
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| Edition: | Rev. ed. |
| Subjects: |
Table of Contents:
- Understand the culture and context of conflict
- Listen actively, empathetically, and responsively
- Acknowledge and integrate emotions to solve problems
- Search beneath the surface for hidden meaning
- Separate what matters from what's in the way
- Stop rewarding and learn from difficult behaviors
- Solve problems creatively, plan strategically, and, negotiate collaboratively
- explore resistance, mediate, and design systems for prevention and resolution.