The evaluation and measurement of library services /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. :
Libraries Unlimited,
2007.
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| Subjects: |
Table of Contents:
- Evaluation issues
- Evaluation models
- The right tools for the job
- Qualitative tools
- Quantitative tools
- Analysis of data
- Library users and nonusers
- Evaluation of the physical collection
- Evaluation of electronic resources
- Evaluation of reference services
- Evaluation of technical services
- Evaluation of interlibrary loan
- Evaluation of online systems
- Evaluation of bibliographic/library instruction and information literacy
- Evaluation of customer service
- Evaluating the broader perspective
- Accomplishments : the key to realizing value
- Economic impacts
- Evaluation of social impacts
- Communicating the value of the library.