Services marketing : people, technology, strategy /

Main Author: Lovelock, Christopher H.
Other Authors: Wirtz, Jochen.
Format: Book
Language:English
Published: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007.
Edition:6th ed.
Subjects:
Physical Description:xx, 648 p. : ill. ; 29 cm.
Bibliography:Includes bibliographical references and indexes.
ISBN:0131875523 (alk. paper)
9780131875524 (alk. paper)
0132056763 (Pearson international ed.)