Description: Managing for quality in the service sector /

Other Authors:	Mastenbroek, W. F. G.
Format:	Book
Language:	English
Published:	Oxford, [England] : B. Blackwell, 1991.
Subjects:	Service industries > Management Service industries > Quality control.

Physical Description:	x, 260 p. : ill. ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0631174990