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Delivering quality service :
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Delivering quality service : balancing customer perceptions and expectations /
Main Author:
Zeithaml, Valarie A.
Other Authors:
Parasuraman, A.
,
Berry, Leonard L.,
Format:
Book
Language:
English
Published:
New York :
Free Press,
c1990.
Subjects:
Customer services
Service industries
>
Quality control
Holdings
Description
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