Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
Ft. Lauderdale, Fla. :
J. Ross Pub.,
2009.
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10520101 |
| Physical Description: | xix, 289 p. : ill. |
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| Bibliography: | Includes bibliographical references and index. |