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| LEADER |
00762nam a2200205 a 4500 |
| 001 |
1841313 |
| 005 |
20171111234625.0 |
| 008 |
130516t20122012enk o 000 0 eng d |
| 020 |
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|a 9781849284431(ebook)
|z 9781849284424
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| 040 |
|
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|a CaPaEBR
|b eng
|e rda
|
| 050 |
1 |
4 |
|a HD30.37
|b .K86 2012eb
|e pn
|
| 100 |
1 |
|
|a Kunas, Michael.
|
| 245 |
1 |
0 |
|a Implementing service quality based on ISO/IEC 20000 :
|b a management guide /
|c Michael Kunas.
|
| 250 |
|
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|a Third edition.
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| 300 |
|
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|a 1 online resource (109 pages)
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| 650 |
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0 |
|a Business enterprises
|x Computer networks.
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| 650 |
|
0 |
|a Industrial management.
|
| 650 |
|
0 |
|a Information technology
|x Management.
|
| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10772211
|
| 952 |
|
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|a CY-NiOUC
|b 5a045eba6c5ad14ac1eddc42
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
