Implementing service quality based on ISO/IEC 20000 : a management guide /
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| Format: | Book |
| Language: | English |
| Edition: | Third edition. |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10772211 |
| Physical Description: | 1 online resource (109 pages) |
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| ISBN: | 9781849284431(ebook) |