An analysis of the success factors in implementing an ITIL-based IT change and release management application : based on the IBM change and configuration management database (CCMDB) /

Main Author: Jurkscheit, Jane, (Author)
Format: Book
Language:English
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10856528
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100 1 |a Jurkscheit, Jane,  |e author. 
245 1 3 |a An analysis of the success factors in implementing an ITIL-based IT change and release management application :  |b based on the IBM change and configuration management database (CCMDB) /  |c Jane Jurkscheit. 
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504 |a Includes bibliographical references. 
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650 0 |a Information management  |z Germany. 
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