An analysis of the success factors in implementing an ITIL-based IT change and release management application : based on the IBM change and configuration management database (CCMDB) /
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| Format: | Book |
| Language: | English |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10856528 |
| Physical Description: | 1 online resource (69 pages) : illustrations (some color), tables |
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| Bibliography: | Includes bibliographical references. |
| ISBN: | 9783954895724(ebook) |