Benchmarking in services

Corporate Author: ebrary, Inc.
Other Authors: Motwani, Jaideep G.
Format: Book
Language:English
Published: Bradford, England : Emerald Group Publishing, c2006.
Series:Benchmarking, an international journal ; v.13, no. 3
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10132645
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