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|a CaPaEBR
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1 |
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|a HF5415.5
|b .I66 2002eb
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| 245 |
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|a Innovation and quality improvement in service organizations
|c guest editors, Alison M. Dean and Ross L. Chapman.
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| 260 |
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|a Bradford, England :
|b Emerald Group Publishing,
|c c2002.
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| 300 |
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|a 103 p.
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| 490 |
0 |
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|a Managing service quality ;
|v v.12, no. 6
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| 650 |
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|a Customer services
|x Management.
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| 650 |
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0 |
|a Customer services
|x Quality control.
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| 700 |
1 |
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|a Chapman, R. L.
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
4 |
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|u http://site.ebrary.com/lib/ucy/Doc?id=10052809
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| 952 |
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|a CY-NiOUC
|b 5a0457966c5ad14ac1ecfae3
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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