Innovation and quality improvement in service organizations
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Bradford, England :
Emerald Group Publishing,
c2002.
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| Series: | Managing service quality ;
v.12, no. 6 |
| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10052809 |
| Physical Description: | 103 p. |
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