Description: Customer satisfaction measurement for ISO 9000: 2000 /

Main Author:	Hill, Nigel.
Other Authors:	Self, Bill., Roche, Greg.
Format:	Book
Language:	English
Published:	Oxford : Routledge, c2002.
Subjects:	Consumer satisfaction > Evaluation. QS-9000 (Standard)

Physical Description:	xii, 148 p. : ill. ; 23 cm.
ISBN:	9780750655132