APA Citation

Hill, N., Self, B., & Roche, G. (2002). Customer satisfaction measurement for ISO 9000: 2000. Oxford: Routledge.

Chicago Style Citation

Hill, Nigel., Bill Self, and Greg Roche. Customer Satisfaction Measurement for ISO 9000: 2000. Oxford: Routledge, 2002.

MLA Citation

Hill, Nigel., Bill Self, and Greg Roche. Customer Satisfaction Measurement for ISO 9000: 2000. Oxford: Routledge, 2002.

Warning: These citations may not always be 100% accurate.