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01025nam a2200253 a 4500 |
| 001 |
866159 |
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20171111231311.0 |
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140213s2008 enka b 001 0 eng |
| 020 |
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|a 9781405847322(pbk.:alk.paper)
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| 020 |
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|a 1405847328(pbk.:alk.paper)
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| 050 |
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|a HD9980.5
|b .J647 2008
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| 082 |
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|2 22
|a 658
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| 100 |
1 |
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|4 aut
|a Johnston, Robert
|d 1953-
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| 245 |
1 |
0 |
|a Service operations management :
|b improving service delivery /
|c Robert Johnston and Graham Clark.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a Harlow, Essex, England ;
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| 260 |
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|a New York :
|b Financial Times/Prentice Hall,
|c 2008.
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| 300 |
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|a xvi, 533 p. :
|b ill. ;
|c 25 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Επιχειρήσεις παροχής υπηρεσιών
|x Διοίκηση και οργάνωση
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| 650 |
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0 |
|a Service industries
|x Management
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| 700 |
1 |
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|a Clark, Graham,
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| 856 |
4 |
1 |
|u http://www.loc.gov/catdir/toc/ecip089/2008002916.html
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| 952 |
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|a GR-AtTEI
|b 59cc7ca16c5ad13446fccf79
|c 998a
|d 945l
|e 658 JOH
|t 1
|x m
|z Books
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