Balanced scorecard step-by-step for government and nonprofit agencies /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
J. Wiley & Sons, Inc.,
c2008
|
| Edition: | 2nd ed. |
| Subjects: |
Table of Contents:
- Introduction to the balanced scorecard
- Adapting the balanced scorecard to fit the public and nonprofit sectors
- Before you begin
- Training and communication planning for balanced scorecard success
- Mission, values, and vision
- Strategy : the core of every balanced scorecard
- Strategy maps
- Performance measures, targets, and initiatives
- Creating alignment by cascading the balanced scorecard
- Linking resource allocation to the balanced scorecard
- Reporting results
- The City of Charlotte : a balanced scorecard success story
- Sustaining balanced scorecard success.