Table of Contents: The new welfare bureaucrats :

Main Author:	Watkins-Hayes, Celeste
Format:	Book
Language:	English
Published:	Chicago : University of Chicago Press, 2009.
Subjects:	Public welfare administration > United States Social case work > United States Social service and race relations > United States.

Table of Contents:

Introduction: do street-level bureaucracies matter in a post-welfare era?
Situated bureaucrats: locating identity in catch-all bureaucracies
Not everyone has the same bag of tricks: identity discord, discretionary toolkits, and policymaking in a changing institution
Reinventing the street-level welfare bureaucrat: the reformation of professional
Identities in postreform welfare offices
Am I my sister's keeper: race, class, gender, and community in Staunton
Race, place, and politics: negotiating community and diversity in Fishertown
Conclusion: the crisis of identity in catch-all bureaucracies
Appendix A: professional identities in the making: a history of the profession of welfare casework
Appendix B: demographic data
Appendix C: methodology.