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01384nam a2200229 a 4500 |
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20171111230015.0 |
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020103s2001 enka b 001 0 eng |
| 020 |
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|a 0750652446 (pbk.)
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| 040 |
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|a DLC
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| 050 |
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|a HD9980.5
|b .L35 2001
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| 082 |
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|2 21
|a 658.3
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| 100 |
1 |
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|a Lashley, Conrad
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| 245 |
1 |
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|a Empowerment :
|b HR strategies for service excellence /
|c Conrad Lashley.
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| 260 |
1 |
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|a Oxford, England :
|b Butterworth/Heinemann,
|c 2001.
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| 300 |
1 |
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|a xvii, 300 p. :
|b ill. ;
|c 24 cm.
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| 504 |
1 |
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|a Includes bibliographical references (p. [277]-293) and index.
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| 505 |
1 |
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|a 1. Understanding empowerment : a framework of analysis -- 2. The psychology of empowerment -- 3. The relational dimension of empowerment -- 4. Forms of empowerment through participation -- 5. Forms of empowerment through involvement -- 6. Forms of empowerment through commitment -- 7. Forms of empowerment through delayering -- 8. Changes in working arrangements -- 9. Feeling empowered -- 10. Improved business performance -- 11. Empowerment and service quality management -- 12. Employment strategy and the service organization -- 13. Empowerment another flash in panaceas?
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| 650 |
1 |
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|a Service industries
|x Management
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| 650 |
1 |
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|a Service industries
|x Quality control.
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| 650 |
1 |
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|a Customer services
|x Management
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| 952 |
|
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|a GrThPMO
|b 59b013556c5ad17d7e5aceef
|c 952a
|d 9528
|e HD9980.5.L35 2001
|t 7
|x m
|z Books
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