Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them /
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| Format: | Book |
| Language: | English |
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San Francisco :
Jossey-Bass,
2006.
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| Subjects: |
Table of Contents:
- Independence day
- Paintball pranks
- Step-by-step
- A sweet deal
- Reading minds
- Rock star
- Gratitude is the attitude
- Memories
- Working at the car wash
- Transforming the journey of revenge
- A "hats-on" approach
- Liar, liar!
- The handicap
- Legally blind
- The slow drip
- Death takes a holiday
- If the shoe fits
- The staggered approach
- Time-share
- The silent mover
- A small deception
- The laddered approach
- The confidential listener
- Dropping the bombshell
- Worth the wait
- Creating value
- Too many cooks
- Bottom-line negotiating
- The "fishy" calculator method
- The crossover.