Managing service operations : design and implementation /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London :
Sage Publications,
2006.
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| Subjects: |
| Physical Description: | xii, 299 p. : ill. ; 25 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (p. [289]-296) and index. |
| ISBN: | 9781412929523 (hbk.) 1412929520 (hbk.) 9781412929530 (pbk.) |