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00936nam a2200253 a 4500 |
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20171111225940.0 |
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990903s2000 caua b 001 0 eng |
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|a 0761916113 (acid-free paper)
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|a DLC
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|a HD9980.5
|b .H36 2000
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| 082 |
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|2 21
|a 658
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| 245 |
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|a Handbook of services marketing & management /
|c Teresa A. Swartz, Dawn Iacobucci, editors.
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| 246 |
3 |
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|a Handbook of services marketing and management
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| 260 |
3 |
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|a Thousand Oaks :
|b Sage Publications,
|c c2000.
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| 300 |
3 |
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|a ix, 521 p. :
|b ill. ;
|c 27 cm.
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| 504 |
3 |
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|a Includes bibliographical references and indexes.
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| 650 |
3 |
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|a Service industries
|x Marketing
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| 650 |
3 |
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|a Service industries
|x Management
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| 650 |
3 |
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|a Customer services
|x Marketing.
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| 650 |
3 |
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|a Customer services
|x Management
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| 700 |
1 |
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|a Swartz, Teresa A.
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| 700 |
1 |
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|a Iacobucci, Dawn
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| 952 |
|
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|a GrThPMO
|b 59aff1fb6c5ad17d7e5a384f
|c 952a
|d 9528
|e HD9980.5.H36 2000
|t 14
|x m
|z Books
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