Quality is free : the art of making quality certain /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c1979.
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| Subjects: |
Table of Contents:
- Making quality certain
- Quality may not be what you think it is
- The quality management maturity grid
- Management understanding and attitude
- Quality organizational status
- Handling problems
- Cost of quality
- Quality improvement program
- Management style
- History of the project
- The program
- Instructor's guide for HPA
- Make certain.