Description: Quality and excellence in human services /

Main Author:	Dickens, Paul
Format:	Book
Language:	English
Published:	Chichester ; New York : Wiley, c1994.
Subjects:	Human services Total quality management

Physical Description:	x, 205 p. : ill. ; 23 cm.
Bibliography:	Includes bibliographical references (p. [187]-199) and index.
ISBN:	0471940542 (pbk.)