Table of Contents: Providing customer-oriented services in Academic Libraries/

Other Authors:	Pinder, Chris, Melling, Maxine
Format:	Book
Language:	English
Published:	London: Library Association Publishing in association with SCONUL, 1996
Subjects:	Ακαδημαίκές βιβλιοθήκες > Διοίκηση και οργάνωση > Μεγάλη Βρετανία Ακαδημαίκές βιβλιοθήκες > Εξυπηρέτηση πελατών > Μεγάλη Βρετανία Δημόσιες υπηρεσίες, οργανισμοί και επιχειρήσεις (Βιβλιοθήκες) > Μεγάλη Βρετανία Academic libraries > Management > Great Britain Academic libraries > Customer services > Great Britain Public services (Libraries) > Great Britain

Table of Contents:

List of contributors
Foreword
Introduction
Glossary
1. Customers and academic library services: an overview
2. Defining the costumerʹs requirements for quality
3. Promoting the library service
4. User empowerment: striking back for the customers of academic libraries
5. Organizing libraries for customers
6. The IT literate user
7. Staff training developing a customer car culture
8. Investing for a future: client- focused Australian academic libraries in the 1990s/140
9. The way ahead/ 160
Index