Measure what matters to customers : using key predictive indicators /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
Wiley,
©2006.
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| Subjects: |
| Physical Description: | 1 online resource (xxii, 186 pages) : illustrations |
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| Bibliography: | Includes bibliographical references (pages 163-169) and index. |
| ISBN: | 9781119201779 1119201772 0470056274 9780470056271 |