Table of Contents:
  • Introduction : surviving your very first day on the job
  • It's all about image
  • Your professional image
  • Business writing basics
  • Business etiquette
  • Working with people
  • Dealing with difficult co-workers
  • Developing a positive relationship with your boss
  • Seven ways to be an effective team member
  • Skills for getting ahead
  • Tapping into the positive side of conflict
  • Situations
  • Influencing others
  • Maximizing your results.