Table of Contents: Solving the people puzzle :

Main Author:	English, Gary.
Format:	Book
Language:	English
Published:	Amherst, Mass. : HRD Press, ©2001.
Subjects:	Personnel management > United States. Success in business > United States. Personnel management. BUSINESS & ECONOMICS > Workplace Culture. BUSINESS & ECONOMICS > Human Resources & Personnel Management. United States.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135987

Table of Contents:

Table of Contents; Introduction; Chapter 1:Every Manager's Hope and Heartburn; Chapter 2:Human Performance andBusiness Process; Chapter 3:Determining PerformanceNeeds through Process Management:A Case Study*; Chapter 4:Selecting Good Performers; Chapter 5:Choosing Staff-Selection Assessments; Chapter 6:Using Selection Assessments; Chapter 7:Using Interviews toPredict Performance; Chapter 8:Establishing Performance Expectations; Chapter 9:Managing thePerformance-Review Process; Chapter 10:Keeping the System True; Chapter 11:Coaching for High Performance.
Chapter 12: A Positive Approach to Performance ProblemsChapter 13:Mentoring and Maximizing Your Human Assets; Chapter 14:Training and Performance Improvement; Chapter 15:Measuring the Performance-Improvement Value of Training; Chapter 16: Performance Management and the Human Resources Department; Chapter 17:Common Sense, Organizational Rationality, and Performance; Chapter 18:Creating a Free Enterprise Workplace; Chapter 19:Leadership, Management, and M.