Smart services : competitive information strategies, solutions, and success stories for service businesses /
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| Format: | Book |
| Language: | English |
| Published: |
Medford, N.J. :
Information Today, Inc.,
©2002.
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=104949 |
Table of Contents:
- Organizational Structure as Competitive BarrierA Matter of Culture; The Impact of Client Interaction; The Threat of Adamancy; Competing Against Staff Departures; Creating Competition with Too Much Change; Competition from Internal Saboteurs; Clashes of Ego; Tackling Inside Competition; References; Competition Checklist; Key Points to Remember; Chapter 7: Left-Field Competition; Sudden Changes in Demand; Financial Fluctuations; Wanting It All, Wanting It Now; The Tentacles of Technology; Labor and Labor Costs; Per-Capita Competition; Rationalization as Competition; Hidden Competition.
- CommoditizationReferences; Competition Checklist; Key Points to Remember; PART 2; Chapter 8: Where Are They?; Just What Is Your Industry Sector?; Finding High-Profile Competitors; Finding Low-Profile Competition; Finding Hidden Competition; Public Faces, Private Lives; Customer and Influencer Competition; Government Source Competition; About Where Competitors Are; How to Use the CI You Gather; Finding Your Competition; Chapter 9: What's Their Strategy?; Positioning Tactics; Mission and Vision Statements Can Be Revealing; The Branding Impetus; The Business of Differentiation.