The AMA handbook of business letters /
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM,
©1996.
|
| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1912 |
Table of Contents:
- Ch. 1. Planning the Letter
- Ch. 2. Components of an Effective Letter
- Ch. 3. Structure: The Parts of a Letter
- Ch. 4. Appearance of the Letter
- Ch. 5. Grammar and Usage
- Ch. 6. Word Processing
- Ch. 7. Sales, Marketing, and Public Relations Letters
- Ch. 8. Customer Service Letters
- Ch. 9. Credit and Collection Letters
- Ch. 10. Letters to Vendors and Suppliers
- Ch. 11. Personnel Letters
- Ch. 12. Transmittal Letters
- Ch. 13. Confirmation Letters
- Ch. 14. Request Letters
- Ch. 15. Replies
- Ch. 16. Permissions Letters
- Ch. 17. Social, Personal, and Miscellaneous Letters
- Appendix I. Words to Watch
- Appendix II. Punctuation
- Appendix III. Abbreviations
- Appendix IV. Grammar Hotline Directory.