Description: Dealing with difficult people in the library /

Main Author:	Willis, Mark R.
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 1999.
Subjects:	Public services (Libraries) > United States. Communication in library science > United States. Public libraries > Security measures > United States. Public libraries > Public relations > United States. Library administration. Interpersonal relations. LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General. Communication in library science. Public libraries > Public relations. Public libraries > Security measures. Bibliotheekgebruikers. United States. Verenigde Staten.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=45065

Physical Description:	1 online resource (ix, 195 pages)
Bibliography:	Includes bibliographical references (page 187) and index.
ISBN:	0585325367 9780585325361