Leading libraries : how to create a service culture /
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| Format: | Book |
| Language: | English |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=11066807 |
Table of Contents:
- Leadership theories : traditional and transformational
- Service leadership and its paradigm in libraries
- Conscientiousness as the foundation
- Building rapport
- Balancing encouragement and accountability
- Innovation and evolving service
- Strategic planning : the practice of innovation and strategic thinking
- Sustaining service as a value
- Formalizing service leadership in libraries : embedding processes and policies
- Service leadership in libraries.