Cover Image

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /

Main Author:	Tuominen, Kari.
Other Authors:	Lahti, Sami.
Format:	Book
Language:	English
Subjects:	Mass customization. Product management.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10754735

Similar Items

Competetive advantage through mass customisation : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Relationship marketing for competitive advantage :winning and keeping customers /
Published: (1995)

Relationship marketing for competitive advantage: winning and keeping customers/
Published: (1995)

The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists /
by: Hyken, Shep
Published: (2009)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-

Customer loyalty : Marketing techniques to engender loyalty among customers /
by: Blery, Evangelia
Published: (2010)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

Six sigma excellence criteria : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Customer friendly : the organizational architecture of service /
by: Ziegenfuss, James T.
Published: (2007)

Customer service : empowerment and entrapment /
Published: (2001)

The relationship advantage become a trusted advisor and create clients for life /
by: Stevenson, Tom, 1943-
Published: (2003)

Customer service : building successful skills for the Twenty-First century /
by: Lucas, Robert W.
Published: (2005)

Customer intimacy: pick your partners, shape your culture, win together/
by: Wiersema, Frederik D.
Published: (1998)

Competitive advantage through corporate social responsibility : how corporate social responsibility can give the professional service provider a competitive edge : Baldrige self-assessment work book : 21 probing questions and contrasting pairs of examples /
by: Tuominen, Kari.

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-

Customer relations
Published: (2011)

Customer loyalty, retention, and customer relationship management
Published: (2006)

When customers talk --turn what they tell you into sales /
by: Gross, T. Scott.
Published: (2005)

Branded customer service the new competitive edge /
by: Barlow, Janelle, 1943-
Published: (2006)

Beyond customer satisfaction to customer loyalty :the key to greater profitability /
by: Bhote, Keki R. 1925-
Published: (1996)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer service delivery : research and best practices /
Published: (2006)

Customer service : skills and concepts for business /
by: Lucas, Robert W.
Published: (1996)

Customer connections : new strategies for growth /
by: Wayland, Robert E. 1946-
Published: (1997)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2006)

Return on customer : creating maximum value from your scarcest resource /
by: Peppers, Don
Published: (2005)

Customer experience management a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd.
Published: (2003)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: Gallagher, Richard S.
Published: (2006)

Well-being at work excellence criteria : self-assessment work book : 43 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Process management excellence criteria : self-assessment work book : 34 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Change management excellence criteria : self-assessment work book : 34 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Process management excellence criteria : self-assessment work book : 34 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Total performance scorecard : self-assessment work book : 40 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Corporate social responsibility excellence criteria : self-assessment work book : 30 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

The business excellence framework : self-assessment work book : 60 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Well-being at work excellence criteria : self-assessment work book : 43 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Corporate social responsibility excellence criteria : self-assessment work book : 30 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Well-being at work excellence criteria : self-assessment work book : 43 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Process management excellence criteria : self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? /
by: Tuominen, Kari.

Cannot write session to /tmp/vufind_sessions/sess_mjliild77iu43n35rfmmsgrmr6