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02057nam a2200277 a 4500 |
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1793448 |
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20171111234540.0 |
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080305s2008 nju s 101 0 eng |
| 020 |
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|z 9780470257463 (cloth : alk. paper)
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|a CaPaEBR
|z 0470257466 (cloth : alk. paper)
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| 050 |
1 |
4 |
|a HD31
|b .L496 2008eb
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| 100 |
1 |
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|a Little, Steven S.,
|d 1961-
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| 240 |
1 |
0 |
|a Overcoming stupid systems, pointless policies, and muddled management
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| 245 |
1 |
4 |
|a The milkshake moment
|b overcoming stupid systems, pointless policies, and muddled management to realize real growth /
|c Steven S. Little.
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| 246 |
3 |
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|a Overcoming stupid systems, pointless policies, and muddled management
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| 260 |
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|a Hoboken, N.J. :
|b John Wiley & Sons,
|c c2008.
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| 300 |
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|a x, 195 p.
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos.
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| 650 |
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0 |
|a Industrial management.
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| 650 |
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0 |
|a Integrity.
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| 650 |
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0 |
|a Conformity.
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| 650 |
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0 |
|a Employee empowerment.
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
4 |
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|u http://site.ebrary.com/lib/ucy/Doc?id=10296711
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| 952 |
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|a CY-NiOUC
|b 5a0458826c5ad14ac1ed16e4
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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