Description: Service innovation

Corporate Author:	ebrary, Inc.
Other Authors:	Hull, Frank M.
Format:	Book
Language:	English
Published:	London : Imperial College Press, c2003.
Series:	Series on technology management ; v. 9
Subjects:	Customer services > Technological innovations. Service industries > Technological innovations.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10255866

Physical Description:	xiv, 437 p. : ill.
Bibliography:	Includes bibliographical references (p. 391-427) and index.