Measuring performance a toolkit of traditional and alternative methods /
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
Farnham, Surrey [England] :
Gower Pub.,
2012.
|
| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10529455 |
Table of Contents:
- Getting measures right
- The emergence of value as a measure
- The idea of command as the source of accounting doctrine
- Budgets, targets and standards
- The ideology behind standard accounting doctrine
- How budgets and targets are set
- Motivation, coordination and planning
- The hidden costs of flawed planning
- Measures and the process chain
- Counting the cost of disruption to the process
- How to measure the cost of command
- What needs to be done to reform standard accounting doctrine
- How to use measures for coordination, planning and control
- The productivity goal and how to achieve it
- Home or away : the truth about outsourcing
- Measuring changes in productivity
- How to measure response
- How to measure innovation
- How to measure improvement
- How to measure results and motivation
- How to test your information system
- Measurement systems : the options
- League tables and performance review
- Conclusion.