Description: Connecting with customers :

Main Author:	Mancini, Mark, 1946-
Format:	Book
Language:	English
Published:	New Jersey : Prentice Hall, 2003.
Subjects:	Tourism > Marketing. Travel agents.

Physical Description:	214 p. : ill. ; 28 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0130933902