Terninko, J. (1997). Step by step QFD: Customer-driven product design (2nd ed.). Boca Raton, Fla: St. Lucie Press.
Chicago Style CitationTerninko, John. Step By Step QFD: Customer-driven Product Design. 2nd ed. Boca Raton, Fla: St. Lucie Press, 1997.
MLA CitationTerninko, John. Step By Step QFD: Customer-driven Product Design. 2nd ed. Boca Raton, Fla: St. Lucie Press, 1997.
Warning: These citations may not always be 100% accurate.