Besterfield, D. H. (2003). Total quality management (3η έκδ.). New Jersey: Prentice Hall.
Chicago Style CitationBesterfield, Dale H. Total Quality Management. 3η έκδ. New Jersey: Prentice Hall, 2003.
MLA CitationBesterfield, Dale H. Total Quality Management. 3η έκδ. New Jersey: Prentice Hall, 2003.
Warning: These citations may not always be 100% accurate.