APA Citation

Qiang, N., & Wolff, M. (2009). Dissatisfied customers: Chinese business institute students speak out. New York: Nova Science Publishers.

Chicago Style Citation

Qiang, Niu., and Martin Wolff. Dissatisfied Customers: Chinese Business Institute Students Speak Out. New York: Nova Science Publishers, 2009.

MLA Citation

Qiang, Niu., and Martin Wolff. Dissatisfied Customers: Chinese Business Institute Students Speak Out. New York: Nova Science Publishers, 2009.

Warning: These citations may not always be 100% accurate.