Laughlin, S., Shockley, D. S., & Wilson, R. (2003). The library's continuous improvement fieldbook: 29 ready-to-use tools. Chicago: American Library Association.
Chicago Style CitationLaughlin, Sara, Denise Sisco Shockley, and Ray Wilson. The Library's Continuous Improvement Fieldbook: 29 Ready-to-use Tools. Chicago: American Library Association, 2003.
MLA CitationLaughlin, Sara, Denise Sisco Shockley, and Ray Wilson. The Library's Continuous Improvement Fieldbook: 29 Ready-to-use Tools. Chicago: American Library Association, 2003.
Warning: These citations may not always be 100% accurate.